We are on company holidays from 22th August 2019FAQ
until 02th September 2019.
Your order will be processed from 03th September 2019 in the order in which it is received.
Do you have any questions or do you need further information?
Perhaps they find an answer to your question here!
Do you have an current catalog?
No, because the manufacturing costs are too high and we don't want to distribute the share of costs on our offered fencing articles.
How long is the delivery time?
We are endeavored for fastest supply. If it could be foreseen that the time up to the dispatch is more than 14 days, you will receive a message. We do not have an influence on the transportation times.
Do I have to pay the German value added tax (VAT)?
Generally yes ! Exception: You are released from the payment of the VAT, if you are customer of an EU - State and have a valid EU - VAT ID number. Buyers from countries outside of the EU are released from the payment of the VAT.
Can I receive my order with cash on delivery C.O.D.?
This service is possible only within Germany .
In which way will my order be shipped?
The dispatch takes place with the DHL - German Post A.G. Outside of Germany we send with DHL - German Post A.G or GLS Parcel Service. Outside of European Union send we only with DHL - German Post A.G airmail - package.
My package is insured?
Immediately we dispatch all packages only insured. The insurance is in the shipping costs included. Insurance costs within Germany are about 1,10 Euro, Europe-wide about 2,20 Euro and Worldwide about 4,00 Euro.
How much are the shipping costs?
Under Infomations you can find a link to the shipping costs .
Is it possible to track my order online?
Yes, that is here possible for packages with DHL - German Post A.G. and here for packages with GLS Package Service. Your keep when desired the TRACK number communicated.
Why no parcel services?
The parcel service costs are twice as high as airmail - package with DHL - German Post A.G.
The fees of the import customs have to be paid additionally. With DHL - German Post A.G. the customs clearance fees are contained in the price.
Do I have to pay import duty ?
In the EU no import duties have to be paid. Outside of the EU import duties have to be paid. We cannot give information about the amount. Your responsible customs office informs you gladly.
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